At Eastwood Family Medical Clinic, we are committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.
1. Information We Collect
We may collect various types of personal information from you, including but not limited to:
- Personal Identification Information: Name, address, phone number, email address, date of birth, and emergency contact information.
- Medical Information: Medical history, treatment records, prescriptions, lab results, diagnostic images, and other health-related information.
- Insurance and Payment Information: Health insurance provider details, policy numbers, and billing information.
- Digital Information: Information collected when you interact with our website, such as IP addresses, cookies, and usage data.
2. How We Use Your Information
Eastwood Family Medical Clinic uses your information for the following purposes:
- To provide you with medical care and services.
- To communicate with you regarding appointments, follow-ups, and treatment plans.
- To process payments, claims, and insurance billing.
- To comply with legal and regulatory requirements.
- To improve the quality of our services and enhance patient care.
- To send important updates, such as policy changes or changes to clinic operations.
3. Sharing and Disclosure of Information
We will only share your personal information with third parties in the following circumstances:
- Healthcare Providers: We may share your medical information with other healthcare providers involved in your care, such as specialists, laboratories, or hospitals.
- Insurance Companies: We may share necessary information with your health insurance provider for billing and payment purposes.
- Legal Requirements: We may disclose your personal information if required by law, such as for reporting communicable diseases or responding to subpoenas.
- Service Providers: We may share information with third-party service providers who assist us with our operations, such as IT services, payment processors, or lab services. These providers are contractually obligated to protect your information.
4. Protection of Your Information
We take the security of your personal information seriously and implement a variety of safeguards to protect your data, including:
- Encryption of sensitive information.
- Secure electronic medical records (EMR) systems.
- Access controls to limit the number of personnel with access to your data.
- Regular security audits and updates to our systems.
5. Your Rights
You have the right to:
- Access Your Information: You may request access to your medical records or personal information.
- Correct Your Information: You may request corrections or updates to your information if it is inaccurate or incomplete.
- Request Deletion: You may request that we delete your personal information in certain circumstances, except where we are required to retain it by law.
- Opt-Out of Communications: You can opt-out of receiving non-essential communications, such as promotional materials.
6. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your experience and gather information about usage patterns. You may control the use of cookies through your browser settings.
7. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Eastwood Family Medical Clinic
Shop 21 / 1 Lakeside Rd Eastwood, NSW
Phone: 02 9874 8306
Email: enquiries@eastwoodfamilymedical.com.au